Shipping policy

Shipping & Returns

Everything you need to know about how your squishies get to you — and what to do if something's not quite right.

Processing time

Orders are packed and shipped within 1–3 business days of purchase. Orders placed Friday evening through Sunday are processed the following Monday. During busy seasons (holidays, back-to-school), please allow up to 5 business days for processing.

Shipping rates & delivery estimates

• Standard Shipping — $4.99, 4–7 business days after processing
• Free Standard Shipping — on orders over $35

Where we ship

We currently ship to addresses within the United States. We're not able to ship internationally or to P.O. boxes at this time.

Order tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves us. If tracking hasn't updated within 2 business days of that email, reach out and we'll look into it.

Lost or delayed packages

Once a package is scanned as delivered by the carrier, WiggleSquish isn't able to issue a refund for packages lost or stolen after delivery. If your tracking shows a delay or delivery issue before that point, contact us and we'll help sort it out with the carrier.

Returns & Exchanges

Return window

We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Items that can't be returned

• Sugar, wax, and slime-style squishies that have been opened or removed from their packaging (for hygiene reasons)
• Items marked "Final Sale" at checkout
• Gift cards

How to start a return

Email info@wigglesquish.com with your order number and the item(s) you'd like to return. We'll send you a return shipping address and next steps within 1–2 business days.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's approved. Refunds are issued to your original payment method within 5–7 business days. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Exchanges

Want a different squishy instead? Follow the same return process above and note that you'd like an exchange — we'll ship the replacement out as soon as we receive your return.

If your squishy arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you.

• Email info@wigglesquish.com within 7 days of delivery
• Include your order number and a photo of the item and packaging
• We'll send a free replacement or a full refund, your choice — and you won't need to pay for return shipping